Collection Notice

We help individuals who have been involved in motor vehicle accidents (who are not at fault) by hiring them a replacement vehicle to use until their vehicles are repaired or they receive a total loss payout (if the vehicle is a total loss). We then arrange for the hire cost to be recovered from the insurer of the party at fault, so they do not have to pay anything out-of-pocket (other than for things such as fuel and tolls). We also provide individuals with accident management support, including by organising the towing of their damaged vehicles, arranging transport from the accident scene, helping them to choose a suitable repairer, supporting them through the insurance claim process, managing the repair of their vehicles or assisting with their total loss claims, and helping them to obtain advice from a personal injury lawyer if they are injured. If you wish to use the Ultra Rentals Platform and/or our services, this Collection Notice applies to you. We own and operate the ” Ultra Rentals ” platform at https://ultrarentals.com.au (Ultra Rentals Platform) that we use to advertise our services and through which people involved in motor vehicle accidents may apply to become an Ultra Rentals customer. Head to our website and our Privacy Policy to find out more.

Who we are & how to contact us

We are Ultra Rentals. You can contact us or enquire about this Collection Notice by emailing our team, info@ultrarentals.com.au

Types of personal information, how we collect personal information and the purpose for collecting personal information

If you apply to become an Ultra Rentals customer, we will collect personal information about you and other individuals involved in your motor vehicle accident such as names, date of birth, contact information, Ultra Rentals membership number, insurance information, driver’s license, motor vehicle registration information, date, time and description of the motor vehicle accident, other parties involved in or witnesses to the accident, location of the replacement vehicle, IP addresses, mobile device and network information, credit card details, billing information and medical records. We collect personal information to provide, support and improve the Ultra Rentals Platform and our services, to operate and grow our business, to identify, contact and communicate with you and other parties in a motor vehicle accident, for marketing purposes, to carry out research on de-identified personal information, to enforce our legal rights, to comply with our legal obligations and for other reasons set out in our Privacy Policy. We collect personal information when you otherwise voluntarily provide it to us (via the Ultra Rentals Platform, the Ultra Rentals website’s apply form and bot, calls and/or emails) and/or through third parties and public searches via Google, Facebook and other social network platforms, lead generation companies, motor vehicle repairers, towing companies, motor vehicle dealerships, insurers, insurance brokers, marketing companies and/or other accident management companies. Please see our Privacy Policy for further information.

If you do not provide personal information to us

You are not required to identify yourself when you are browsing our website. However, due to the nature of the Ultra Rentals Platform and our services, you cannot opt to use a pseudonym or not identify yourself when contacting us when using the Ultra Rentals Platform and our services when you become our customer.

Other entities, bodies or persons to which personal information may be disclosed

We will disclose and/or transfer your personal information to our personnel, contractors (such as hosting, lead generation, call centres, software developers, lead generation companies such as Straya Sales and Marketing Ltd trading as Claim Buddy, infrastructure support, referral and professional service providers), recovery agents, lawyers such as Spectre Law, insurers, finance brokers, dealerships, motor vehicle assessors, panel beaters, mechanics, repairers, salvage yards and auctioneers, third party drivers, third party owners, witnesses and other parties involved in motor vehicle accidents, motor vehicle fleet companies, governmental authorities and regulators and/or cross hire partner companies for us to provide you with the Ultra Rentals Platform and our services, when we engage third parties to make marketing calls or conduct customer satisfaction activities on our behalf and for our legal, accounting or financial advisors, insurers and debt collectors to operate our business. We may also sell your personal information to any third party as determined by us.

Accessing and correcting your personal information

You can only access the personal information that we hold about you by contacting us and requesting a copy of the personal information (subject to your payment of a fee, if applicable). Our Privacy Policy contains information about how you may access the personal information that we hold about you and seek the correction of such information (where necessary).

Automated decision making

We do not use automated decision making during our supply of the Ultra Rentals Platform and our services for the purposes of the GDPR (although we use bots on the Ultra Rentals Platform that includes certain decision-making logic).

Complaints

Our Privacy Policy sets out our privacy complaints process and how you may lodge a complaint about a breach of privacy law to our Privacy Officer or the Office of the Australian Information Commissioner.

Disclosure of personal information to overseas recipients

We may transfer data (including your personal information) to our contractors and service providers who assist us with the supply and provision of the Ultra Rentals Platform to you, and to assist us with the operation of our business generally, where we consider it necessary for them to provide that assistance. We presently engage software developers in Australia and host personal information in Amazon Web Services’ Sydney Data Centre with a backup data centre in Singapore. In addition, we engage personnel to assist us with sales, marketing and technical support in various states and territories of Australia in which we sell and market the Ultra Rentals Platform and in offshore jurisdictions such as India, United Kingdom, Singapore, Vietnam and Philippines where our contractors and service providers are located. For more information, please see our Privacy Policy.

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